Your municipality provides utilities residents can’t live without, like water and sewer service — but those utilities don’t come for free. You need a convenient, reliable way to bill and collect payments from residents for the services they use.
Muni-Link is a cloud-based utility billing software for municipalities. Our billing system makes it easy to manage customer accounts and the billing process.
With Muni-Link, it has never been easier to bill your customers for water, sewer, refuse, and more. Our one-of-a-kind Account Central allows you to manage every account’s address, customer information, services and more all from one screen.
Muni-link is also able to integrate seamlessly with your meter and accounting systems. Also, by using our cloud-based system, you can process billing runs and batches from anywhere with an internet connection. You’ll be able to shave time off the billing process without even having to be in your office.
The Muni-Link Billing module was designed with the help from 4 different water and sewer utilities (Design Partners) to fill a void in the marketplace for a state-of-the-art billing solution. Muni-Link Billing is constantly being updated with new features and functionality; all of which has been suggested by our customers based on the ongoing needs of this marketplace.
Muni-Link is not just an ordinary customer information system (CIS), we are so much more. When we first started Muni-Link we just handled Utility Billing, as we’ve grown we’ve added more and more modules to the core of Muni-Link. We have developed WebPresence (Customer Communications), Notifications, Service Orders, Backflow Inspection Manager, Customer Self-Service Portal, Loans, and Stormwater to name a few. We have also added numerous integrations.
In the past, municipalities had few options for customer billing and payments. Customers received paper bills in the mail and then either mailed in a check or visited the appropriate agency in person to make a payment with cash. As an alternative, our billing software offers the following benefits:
Our utility customer information system has valuable tools ready to streamline your operations. We’ve grown over the years and have added additional modules to our core software, including:
Muni-Link offers a comprehensive solution that streamlines operations. In addition to core software functionalities, it provides valuable tools such as customer communications through WebPresence, service order tracking, a customer self-service portal, notifications, and backflow inspection management.
By leveraging Muni-Link’s CIS, utilities can enhance their operational efficiency and improve customer satisfaction. This system enables utilities to optimize their revenue cycle, accurately bill customers, and enhance overall service delivery.
Utility billing software manages the billing and invoicing of services provided by utility companies, such as water, gas, electricity, and sewage. It streamlines consumption measurement, bill generation, payment processing, and usage data collection to bill customers effectively.
E-BILLING & WEB PORTAL
ACCOUNT CENTRAL
A customer information system (CIS) in utilities goes beyond simple billing and payment functions. It plays a crucial role in the meter-to-cash process, enabling utility and energy providers to accurately measure and bill various commodities like natural gas and water, while optimizing their revenue cycle.
Connect with our expert team for a demo of our water billing management system and see our innovative product in action. Choose Muni-Link for our experience and attentive customer service that delivers an outstanding product for every client.
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