While the Utilities Commission, City of New Smyrna Beach had a website that they used to reach their customers, it was antiquated, built in-house and was not supported. Additionally, there was no redundancy. So if the on-site servers that hosted the website went down, the website would be inaccessible. It was not user friendly from either the front or back end, and they felt that the layout was horrible. Ellen Fisher, Communications Coordinator, stated “It doesn’t meet our needs, and I disliked everything about it. It provides us with a presence on the internet to place information, but that’s it.” It did NOT help them to communicate with their customers.