Muni Link
888.750.5465
Request a Demo
Contact Us
Back to Products

WebPresence

WebPresence

Customer Communication Management Software

As a utility service provider, your municipality occasionally needs to communicate with the public about major developments or concerns. Muni-Link’s customer communication system, WebPresence, provides a modern and reliable way to connect with customers. Learn more about how our CCM services work and their benefits.

WebPresence makes it easy for you to communicate information to the public using a modern, user-friendly website framework. The WebPresence team has built an easy-to-use content management system that allows people at any level of technical knowledge to effectively communicate information to the public. Our system streamlines customer communication, making it easier for you to engage with them, share information and for them to reach out to you when they have a concern.

 

        Features & Benefits                                           Case Studies

 

WebPresence

Easy to Learn Communication Platform

One of the most common barriers preventing people from updating to a new website is the time and effort it takes to get started. Our strategy is to do as much of the setup work with as little effort as possible from new customers. If you already have a website, our team will copy your existing information onto our framework and present you with a development site to review. If you do not have an existing website, we will build one for you using a template that includes common industry information.

Our team of specialists will have you up and running on schedule and on budget. We have been implementing industry-specific websites since 2015, and in that time we have developed a proven process to streamline every implementation, no matter how complex. You can feel confident your website will launch when needed.

Our Content Library

Since 2015, our team has collected a library of industry-specific information based on information and topics posted by our customers. The Content Library is available to all WebPresence customers and has free unlimited usage. We also provide suggestions and reminders for fresh content ideas throughout the year to make it easy to keep your website fresh.

WebPresence

Support Services

Our Pennsylvania-based support team is always available by phone, email or chat to address any questions or issues you may encounter once your new website goes live. All customers have access to free unlimited support on industry-specific issues such as ADA requirements, water quality reports or even content organization.

With WebPresence, you can easily build a world-class website, even if your tech skills are limited. Some of the features of the system include:

  • Post news in real time: Keep your customers up to date on service interruptions including emergencies as well as planned operations such as hydrant flushing. You can simply share it via announcement once and then have it posted to your website and social media. You can also send the message to customers via email and text. If you’d prefer, you can let our support team handle this operation for you. 
  • An extensive content library: All WebPresence customers get access to our large content library of topics and industry-specific information suggested by our customers. You can use anything in the content library for free. We’ll also give you content ideas and reminders to keep your website fresh and engaging for your customers. 
  • Public notification wizard: Use our announcement templates or create your own. Our wizard walks you through the process of notifying the public regarding any concerns or updates.
  • Unlimited support: We offer free, unlimited customer support by email, phone or chat. We’re here for you if you encounter any issues or have any questions about your website. We can provide support and advice on topics including water quality reports and ADA requirements. 
WebPresence Support

Frequently Asked Questions

WebPresence is our intuitive web-based communication platform. We created a content management system that lets you share information with the public easily, no matter your level of technical ability or skill. 

WebPresence can transform your municipality’s website into a genuine portal, allowing you to provide access to educational resources and customized information. Approved users can post content including job applications, surveys, forms, events and municipal policies.

  • Enhanced Communication: WebPresence offers a robust Customer Communication Management (CCM) platform that simplifies the process of communicating with the public. It enables municipalities to inform their constituents about major developments, emergencies, and routine operations efficiently.
  • User-Friendly Interface: The content management system (CMS) is designed to be intuitive, allowing individuals at any technical skill level to update and manage content effectively. This inclusivity ensures that communication is not hindered by technological barriers.
  • Streamlined Setup Process: WebPresence minimizes the effort required to launch a new website or update an existing one. Their team handles the bulk of the setup work, ensuring a smooth transition and on-time, on-budget delivery.
  • Content Library Access: A comprehensive library of industry-specific information is available to all WebPresence customers. This resource aids in keeping the website informative and relevant without the burden of creating all content from scratch.
  • Real-Time Updates: The platform allows for immediate posting of news and updates, which can be crucial during service interruptions or emergencies. This feature ensures that residents are always informed about what’s happening in their community.
  • Multi-Channel Communication: With WebPresence, messages can be shared across various channels simultaneously, including the website, social media, email, and text messaging. This multi-channel approach maximizes reach and ensures that information is accessible to as many people as possible.
  • Public Notification Wizard: The tool includes templates and a step-by-step guide for notifying the public about updates or concerns, making it easier to disseminate information quickly and clearly.
  • Unlimited Support: The Pennsylvania-based support team offers unlimited assistance with any issues that arise post-launch, covering industry-specific topics such as ADA compliance and water quality reports.
  • Compliance Assistance: Guidance on regulatory requirements like ADA compliance ensures that the municipality’s communications are accessible to all members of the community.
  • Customizable Content: Municipalities can use WebPresence to provide access to various resources such as educational materials, job applications, surveys, forms, events, and policies, creating a centralized hub for community engagement.
  • Building Trust: Regular and transparent communication about service updates, emergencies, and routine operations helps build trust between the municipality and its residents. WebPresence enables real-time updates to keep customers informed, reinforcing a sense of reliability.
  • Enhancing Customer Satisfaction: By using a user-friendly platform that allows for easy dissemination of information, municipalities can significantly improve customer satisfaction. Residents appreciate having easy access to relevant information and being able to find what they need without hassle.
  • Improving Service Delivery: When customers are well-informed about planned operations such as hydrant flushing or service interruptions, they can better plan their activities, leading to fewer complaints and disruptions.
  • Ensuring Accessibility: Compliance with standards like ADA is not just a legal requirement but also an ethical one. WebPresence supports municipalities in making their communications accessible to all citizens, ensuring inclusivity.
  • Crisis Management: In times of emergency, the ability to communicate quickly and effectively is vital. WebPresence’s multi-channel communication capability ensures that critical information reaches as many people as possible in a timely manner.
  • Community Involvement: By posting content such as job applications, surveys, forms, and events, WebPresence encourages community involvement and participation in local governance and initiatives.
  • Proactive Communication: The content library and fresh content suggestions ensure that the municipality can proactively communicate with residents about various topics before they become issues or concerns. This also helps close the feedback loop which is essential for continuous improvement.
  • Reputation Management: A well-maintained and regularly updated website reflects positively on the municipality’s image and professionalism, enhancing its reputation among constituents.

Get Started Today

Your municipality’s website is often the first communication you have with customers. Make things easier for them, and you, by keeping your website updated and accessible. We’re experts in setting up a functional, intuitive and useful website that’s a reliable communication tool for your team.

Transform your organization’s capabilities with our WebPresence service and billing software to give you more time helping your customers. Schedule your demo today to learn more and get started transitioning to the future!

WebPresence