Your municipality relies on essential utilities like water and sewer, and Muni-Link provides a reliable solution for billing and payment collection. Our cloud-based utility billing software simplifies the process, making it efficient and accessible.
Muni-Link is a cloud-based utility billing software for municipalities. Our billing software for utility companies makes it easy to manage customer accounts and the billing process. We’ve made it easier to bill customers for water, sewer, refuse and more. Our one-of-a-kind Account Central allows you to manage every account’s address, customer information, services and more all from one screen.
Seamlessly integrate Muni-Link with your meter and accounting systems to process billing runs and batches from anywhere with an internet connection, shaving time off the billing process without being in the office.
The Muni-Link Billing module was designed with four different water and sewer utilities (Design Partners) to create a state-of-the-art billing solution. Muni-Link Billing is constantly updated with new features and functionality based on the industry’s ongoing needs.
Our billing software for utility companies is much more than an ordinary customer information system (CIS). Muni-Link first started by handling Utility Billing. Since then, we’ve added more and more modules to the core of Muni-Link:
We have also added numerous integrations that streamline billing operations, such as asset management and accounting software.
In the past, municipalities had few options for customer billing and payments. Customers received paper bills in the mail, then either mailed in a check or visited the appropriate agency in person to make a payment with cash.
Our utility management software has streamlined the process by offering the following benefits:
Muni-Link integrates effortlessly with your meter and accounting systems, allowing you to manage accounts, billing runs, and payments from anywhere with an internet connection.
Our utility customer information system has valuable tools ready to streamline your operations. We’ve grown over the years and have added additional modules to our core software, including:
Muni-Link offers a comprehensive solution that streamlines operations. In addition to core software functionalities, it provides valuable tools such as customer communications through WebPresence, service order tracking, a customer self-service portal, notifications, and backflow inspection management.
By leveraging Muni-Link’s CIS, utilities can enhance their operational efficiency and improve customer satisfaction. This system enables utilities to optimize their revenue cycle, accurately bill customers, and enhance overall service delivery.
Utility billing software manages the billing and invoicing of services provided by utility companies, such as water, gas, electricity and sewage. It streamlines consumption measurement, bill generation, payment processing and usage data collection to bill customers effectively.
Coding Accuracy Support System (CASS) is a program developed by the United States Postal Service (USPS) to test address-matching software and improve accuracy. It reduces unsortable mail and inaccurate addresses, and CASS Certification is built in to help you save on mailing costs.
E-BILLING AND WEB PORTAL
Muni-Link connects customers to their utility usage information. Our E-Billing and Web Portal lets them view electronic billing, usage, payment history and more. Among many other benefits, this will drastically reduce the number of incoming customer calls.
ACCOUNT CENTRAL
A utility customer information system (CIS) goes beyond simple billing and payment functions. It plays a crucial role in the meter-to-cash process, enabling utility and energy providers to accurately measure and bill various commodities like natural gas and water, while optimizing their revenue cycle.
By leveraging Muni-Link’s CIS, utilities can enhance their operational efficiency and improve customer satisfaction. Features include:
Muni-Link offers a comprehensive solution that streamlines operations. It effortlessly integrates with your meter and accounting systems, allowing you to manage accounts, billing runs and payments from anywhere with an internet connection.
Connect with our expert team for a demo of our water billing management system and see our innovative products in action. Choose Muni-Link for our decades of expertise and attentive customer service that deliver an outstanding product for every client.
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