Muni-Link is utility billing software built for municipalities and utility providers that need accurate rates, reliable billing runs, and secure online payments. If you’re evaluating water utility billing software, sewer billing software, or a full utility billing and payment platform, Muni-Link centralizes account management, automates billing and notices, and supports citizen self-service through a modern portal.
Muni-Link is a cloud-based platform that supports billing for water, sewer, refuse, and more. Our system makes it easy to manage customer accounts, run billing cycles, and collect payments online. Account Central gives your team one screen to view address details, customer information, services, billing history, and notes, so staff spend less time searching and more time resolving issues.
Seamlessly integrate Muni-Link with your meter and accounting systems to process billing runs and batches from anywhere with an internet connection, shaving time off the billing process without being in the office. Looking for a utility billing and payment platform (not just billing software)? Muni-Link combines billing runs, notices, online payments, and customer self-service in one system.
Utilities need billing software that can handle real-world complexity, tiered rates, minimum charges, penalties, adjustments, and high bill exceptions. Muni-Link is utilities billing software designed to help teams bill accurately, reduce manual entry, and improve collections with modern payment options and a secure customer portal.
The Muni-Link Billing module was designed with four different water and sewer utilities (Design Partners) to create a state-of-the-art billing solution. Muni-Link Billing is constantly updated with new features and functionality based on the industry’s ongoing needs.
Our billing software for utility companies is much more than an ordinary customer information system (CIS). Muni-Link first started by handling Utility Billing. Since then, we’ve added more and more modules to the core of Muni-Link:
We have also added numerous integrations that streamline billing operations, such as asset management and accounting software.
Legacy billing processes force staff to print and mail bills, manually post payments, and answer repetitive questions. Modern utility billing software reduces billing cycle time, improves accuracy, and gives residents self-service options like online bill pay, autopay, and account history.
Our utility management software has streamlined the process by offering the following benefits:
Muni-Link integrates effortlessly with your meter and accounting systems, allowing you to manage accounts, billing runs, and payments from anywhere with an internet connection.
Our utility customer information system has valuable tools ready to streamline your operations. We’ve grown over the years and have added additional modules to our core software, including:
In addition to core software functionalities, it provides valuable tools such as customer communications through WebPresence, service order tracking, a customer self-service portal, notifications, and backflow inspection management.
By leveraging Muni-Link’s CIS, utilities can enhance their operational efficiency and improve customer satisfaction. This system enables utilities to optimize their revenue cycle, accurately bill customers, and enhance overall service delivery.
Utility billing software manages the billing and invoicing of services provided by utility companies, such as water, gas, electricity and sewage. It streamlines consumption measurement, bill generation, payment processing and usage data collection to bill customers effectively.
Coding Accuracy Support System (CASS) is a program developed by the United States Postal Service (USPS) to test address-matching software and improve accuracy. It reduces unsortable mail and inaccurate addresses, and CASS Certification is built in to help you save on mailing costs.
E-BILLING AND WEB PORTAL
Muni-Link connects customers to their utility usage information. Our E-Billing and Web Portal lets them view electronic billing, usage, payment history and more. Among many other benefits, this will drastically reduce the number of incoming customer calls.
ACCOUNT CENTRAL
A utility customer information system (CIS) goes beyond simple billing and payment functions. It plays a crucial role in the meter-to-cash process, enabling utility and energy providers to accurately measure and bill various commodities like natural gas and water, while optimizing their revenue cycle.
By leveraging Muni-Link’s CIS, utilities can enhance their operational efficiency and improve customer satisfaction. Features include:
Utility bill processing includes creating billing runs, producing bills, posting payments, managing delinquencies, and reconciling accounts, ideally with automation and audit history.
Muni-Link offers a comprehensive solution that streamlines operations. It effortlessly integrates with your meter and accounting systems, allowing you to manage accounts, billing runs and payments from anywhere with an internet connection.
Connect with our expert team for a demo of our water billing management system and see our innovative products in action. Choose Muni-Link for our decades of expertise and attentive customer service that deliver an outstanding product for every client.
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