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Water & Sewer Utility Billing Software

Water Utility Company Using Muni-Link's Software

Simplify Billing with Muni-Link

Water and sewer utilities need high-quality billing software for efficiency, accuracy, security and a better billing experience for their customers. Muni-Link provides it. Our software solves challenges that water utilities face by utilizing technology to automate billing processes, allowing you to spend more time on other essential tasks and less on billing. It operates on a SaaS model meaning you can access it wherever you are from the cloud. The system provides extensive functionality, including invoicing, a customer self-serve portal, field service orders and customer notifications. 

Automate meter‑to‑cash with AMI/AMR imports, complex rates, customer portal, and integrated payments—cloud CIS built for water/sewer utilities. Here are a few benefits of our software:

  • Faster billing: The system includes built-in workflows to reduce time spent on payment receipts, billing runs and other processes. 
  • Better support: Get access to a live customer support specialist whenever you need assistance. 
  • Optimized security: Our cloud-based solution provides robust security and compliance through encryption and other added protections. 
  • User adaptability: We developed this system with input from municipal authorities. Our software includes a table for miscellaneous charges to customize bills as needed.

We also offer WebPresence, a customer communication management software that improves your utility’s communication with the public. Easily share information about significant developments and provide direct access to educational resources.

Water Billing Introduction

Muni-Link Site Example

Comprehensive Water Utility Management Software

Billing processes for utilities can be complex and time-intensive, with many details to track and manage. Water and sewer utilities face several challenges regarding billing, including:

  • Complex rates:  Multiple tiers, seasonal variations in pricing, and differing rates for commercial and residential customers may cause a water or sewer utility to face billing errors or customer confusion.
  • Data management: Manual systems or outdated technologies can make billing more difficult. This difficulty can make security more complex and increase the time spent on billing tasks.
  • Customer base: Water utilities serve a large customer base, which makes billing a time-consuming and resource-intensive process without the proper software.
  • Integration: The billing process interconnects with other systems, like customer communication and notifications. Utilities need a software system that can link these together.

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Benefits of Our Water Utility Software

Muni-Link is the only provider dedicated exclusively to offering software for water utilities to complete municipal billing, making our solution an excellent choice for your company. 

Our software solution was designed with input from four municipal authorities, so it suits the unique needs of the industry. We provide regular updates as part of the package. The software’s intuitive design means any water and sewer company can make a seamless switch.

Our billing software is CASS certified to reduce undeliverable and unsortable mail which ensures that addresses are accurate. CASS Certification is built into Muni-Link, saving you thousands in mailing costs.

Experience Effortless Billing Today!

Transform your water utility operations with Muni-Link’s cutting-edge billing software. Our cloud-based solution automates billing processes, enhances accuracy, and improves customer communication—all while ensuring robust security. Don’t let complex billing challenges hold you back. Request a demo to learn how we can simplify your billing experience and elevate your service to customers!

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Water & Sewer Utility Billing Software