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Support Engineer III

Bellwood, PA

We have a new exciting position here at Link and are looking for someone with a skill set to match to help take Muni-Link to the next level.

  • Assist in creating SQL scripts for altering data in customer databases
  • Handle technical problems that have escalated beyond the first two tiers of support
  • Analyze database data, technical logs, AWS consoles, dashboards, and source code to track down the root causes of software and system problems
  • Participate in the software product deployment process
  • Help create scripts for data mining log files and databases to produce statistics and usage data to be used in dashboards and reporting
  • Use available tools to analyze customer behavior to identify weak or vulnerably areas of the software
  • Strong experience in SQL from a data analysis perspective, more so than system administration. The candidate will have to become comfortable with querying and analyzing database data to troubleshoot problems.
  • Past systems administrators tend to do well in this type of role. Though this job itself does not require systems administration, experience doing so usually directly correlates to strong trouble shooting skills. People that have set up and serviced many different types of software and systems are well versed in tracking down problems.
  • Similar to the above point network administration experience helps as well. We are looking to resolve situations that involve our integrations with third party systems, networking skills are helpful in troubleshooting those scenarios.
  • We aren’t looking for somebody with a full on development skill set but some scripting and automation skills can help, things like Python, Shell Scripting, Ansible, Selenium, PowerShell. Not required, but definitely a bonus.
  • If this sounds like you, we want to see your resume today!!!

Bachelor’s degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

  • Excellent Benefit Package including
  • Health/Dental/Vision/Life Insurance
  • Company matched 401(k) plan
  • Vacation and Sick Time
  • Paid Holidays
Apply Now!