Our Senior Service Desk Technician position is a new position here at Muni-Link. This full-time onsite position will be the sole resource for internal Muni-Link needs related to anything IT related. Beyond working with Muni-link this position will also work for Neptune Technology Group, our parent company. If you are a self-starter, organized, fit into a great group of people, can multi-task and work mostly independently then we want to speak with you.
Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.
Senior Service Desk Technician
This role delivers technical support to employees across enterprise platforms like Active Directory, Entra ID, Microsoft 365, and Intune. Key responsibilities include troubleshooting and resolving advanced issues related to identity management, endpoint security, network connectivity, and applications, all while following SLAs and established escalation procedures. The position also involves addressing hardware and software problems, installing and supporting printers, computers, servers, VOIP phones, and mobile devices. Additional duties include maintaining technical documentation and troubleshooting guides, ensuring clear communication, and handling escalated customer concerns with professionalism.
