Product Specialist-Muni-Link Billing

• Assist the Marketing communication team with case studies, blog post content and collateral updates
• Act as an accounting subject matter expert, providing technical knowledge relative to the Muni-Link Billing platform and how interfaces with a utility accounting system.
• Provide subject matter expertise to the implementations and support functions.
• Assist with crafting RFP responses related to the SaaS product offering.
• Support technical discovery calls with customers to gather system integration needs and help specify platform configurations.
• Guide customers through integration options ensuring alignment with their business goals.
• Work with the sales channel, customer success team and product management to assist with resolving post sales escalation items.
• Provide customer demos of the product when appropriate.
• Assist Product Management team with product feature releases.

Education: Bachelor’s degree in Business or Accounting.

Experience: 2+ years of related experience. Proficiency in accounting functions.  Utility experience is a plus.  

Skills: Analytical mind and strong quantitative and problem-solving skills. Positive attitude and high energy, creativity and strong learning ability. Excellent interpersonal and communication skills (both verbal and written). Ability to work with minimum supervision. Proven track record of effectively engaging with customers a must.

Proficient with Microsoft Office and other business software. 

Location: Bellwood, PA. Remote. 10% Travel Required.

• Excellent Benefit Package including
• Health/Dental/Vision/Life Insurance
• Company matched 401(k) plan
• Vacation and Sick Time
• Paid Holidays

Norm Kievit, Staffing Specialist
Email:nkievit@muni-link.com
Phone: 814-822-1203
muni-link.com