Local governments manage an extensive list of responsibilities for the communities they serve. For that reason, government workers need systems that speed and simplify the tasks they handle every day.
Muni-Link offers cloud-based utility management and billing software designed specifically for local government needs. With our centralized platform, you can efficiently manage water and sewer billing from anywhere.
Work in local government differs from other industries. Local governments face challenges like limited technical knowledge and small staff. These factors lead to difficulty keeping up with the workload while maintaining customer satisfaction. Local governments face challenges such as:
Muni-Link provides Utility Billing and WebPresence software to improve local government billing processes. Our solutions meet all the challenges local governments face when handling billing. They are secure, efficient and easy to use.
Our work for local governments began with the creation of Muni-Link Utility Billing. This customer information system took insights from four water and sewer utilities to create a billing solution based on the unique needs of the marketplace. One main dashboard displays all account information for customers, making it easy to answer questions. The solution has built-in workflows to speed billing runs, payment receipts and other tasks.
Over time, we’ve added integrations to assist with various duties your local government performs. These include a customer self-service portal, service orders, customer notifications and loan management. We also built WebPresence, a customer communication management software. It lets you share information with citizens, including local policies, events, job applications and surveys.
Muni-Link makes integrating these solutions easy with managers who handle most of the setup, just leaving the final review to you. We have support teams providing ongoing support with unlimited answers by phone, email or chat.
When you need local government billing solutions, select a partner with specialized knowledge, excellent support and a history of success for clients. Here are a few reasons to work with us:
Ready to enhance your local government’s billing processes? Muni-Link offers tailored, cloud-based utility management software designed specifically for the unique challenges faced by local governments. With our comprehensive solutions, you can simplify workflows, improve citizen communication, and ensure compliance—all from one central platform. Don’t wait to elevate your operations; Contact us today and discover how Muni-Link can make a difference for your community!
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