Utility billing for water, sewer, and stormwater can be time-consuming and difficult to manage. Muni-Link simplifies the entire billing process, so your team can move faster with more accuracy.
With an intuitive one-page interface and smart automation that guides teams through every step, what once took days or weeks now takes just hours.
A step-by-step workflow guides you through readings, calculations, reports, billing, and ebill notifications with visual checkmarks showing your progress on a single screen.
Automatically pull readings from your meter reading software or import them manually depending on your system.
Built-in automation flags irregularities, including unusual usage spikes or potential leaks based on historical data. You can generate service orders on the spot.
Run reports to find irregularities, review mailing lists, and verify everything before posting bills.
Print bills, post to customer accounts, and send e-bill notifications automatically all from one screen.
Easy-to-follow prompts and visual progress indicators help you ensure your billing cycle is correct and complete. You can customize the steps to fit your utility’s processes:
You decide the frequency to align with your billing cycle—monthly, quarterly, or bi-monthly
Meter reading files can be imported either automatically or manually
Review exceptions easily and irregularities are flagged for you
Calculate bills in one click and generate and review transaction reports automatically so you can verify accuracy
Mailing lists and bills have multiple bill layout versions available
You have the option to print paper bills or post e-bills to customer accounts
Send e-bill notifications automatically via email for easy customer payment collection
Identify, notify, and track delinquent accounts with automated workflows that save hours of time.
Set parameters and the system will find all delinquent accounts.
Create and print 1st notices, 2nd notices, final notices, and door hangers. Each includes the amount owed, payment deadline, and shutoff date.
Generate shutoff service orders in bulk. System automatically cancels orders if a customer pays and creates orders to restore service when accounts are made current. The list of delinquent accounts auto-refreshes as customers pay.
Monitor the entire delinquency lifecycle with electronic records of all notices sent and all shutoffs and service reconnections. Everything is documented.
With Muni-Link’s billing software, most water and sewer utilities are able to complete their billing cycles in hours instead of days or weeks. The one-page interface and automated workflows eliminate manual tasks and reduce the time spent searching for errors.
Muni-Link uses a step-by-step workflow with built-in checks at every stage. Irregularities are flagged with clear explanations, and bills aren’t posted until you verify everything is accurate. Visual progress indicators and hover-over details keep you informed throughout the process. You can dispatch service orders and resolve issues without leaving the billing dashboard.
Yes, Muni-Link is compatible with all meters and integrates with AMR/AMI software.
Yes, Muni-Link integrates with accounting and financial systems, including QuickBooks.
You can configure your billing schedule to match how your utility operates. Muni-Link supports billing cycles of any frequency.
Our billing software and customer information system supports unlimited addresses.
Muni-Link gives your utility the flexibility to accept payments in the ways your customers prefer. Our billing software supports online payments, autopay, e-billing, mail, and in-person payments, with expanded online options like Venmo and Google Pay enabled through integrations with trusted payment partners.
