Muni-Link connects office teams and field technicians in real time, making it simple to dispatch service orders, track progress, and respond when priorities change.
Dispatch service orders with ease and monitor progress with updates automatically logged to customer accounts and the service orders dashboard.
Designed for tablets and phones, eliminating the need for costly, specialized hardware. Capture date, time, and coordinates at every step to know exactly where and when work happened.
Automatically assign and deploy the right technicians based on task, location, and availability or manually schedule for maximum flexibility.
Field staff can easily access their schedule from anywhere and receive email or text notifications when work orders are assigned or marked as urgent.
Communicate changes to scheduled work and work in progress with automatic updates, alerts, and follow-up tasks.
Capture proof of work instantly. Photos can be added to any step and will sync to the customer’s account.
Muni-Link gives you the tools to plan, assign, and track field work seamlessly with quick access to service order details, directions, and customer information.
When you add a new order, Muni-Link can auto-assign it or you can schedule it manually based on your preference
Notify technicians instantly via text, email, or phone with assignment details and checklists to keep everyone aligned
Track arrival times and job status in real time with GPS-synced updates that automatically record date, time, and coordinates
Capture meter reads, photos, and notes from the field, syncing them to the customer’s account for your record-keeping
Review completed work and approve or request changes in one place
Service orders can be created from multiple places in Muni-Link, including customer accounts and office workflows. Orders can be automatically assigned based on task type, location, and availability, or manually scheduled by your team for full control.
Yes, Muni-Link’s service order feature is designed for use on phones and tablets. Field technicians can view assignments, receive updates, complete tasks, and submit information from the field.
Technicians can take photos, upload documents, and add notes directly from their mobile device. Attachments are added in service orders and automatically sync to the customer’s account.
Yes, Muni-Link supports customizable, step-by-step checklists, so each service order type follows your utility’s preferred process.
With a sophisticated customer information system built into our software, every service order, attachment, photo, and note is permanently tied to the customer account, giving your team a complete service history in one place.
Muni-Link is designed to scale with utilities of all sizes, supporting small teams and large operations with flexible scheduling, mobile access, and real-time tracking.
Muni-Link automates the entire delinquency workflow, so your team doesn’t have to manually manage shutoffs or restorations. When an account becomes delinquent, the system can automatically generate shutoff service orders. If a customer pays before disconnection, the shutoff order is automatically canceled. If service has already been shut off, Muni-Link automatically creates a restore service order as soon as the account is made current.
