Muni-Link was made for municipalities. As a utility billing software partner, we bring together the data and tools that cities, towns, and communities across North America need to serve their customers every day.
Utility billing software helps water and wastewater utilities manage customer accounts, billing, payments, service orders, and customer communications from a single platform. Muni-Link combines these essential functions in a cloud-based utility billing platform designed for municipal utilities, utility authorities, water districts, and regulated utilities. Built with real-time integrations and flexible workflows, Muni-Link helps utilities improve efficiency while delivering better service to both staff and customers.
Muni-Link was created specifically for municipalities. As a trusted utility billing software partner, we unify the data and tools that cities, towns, and communities across North America need to serve their customers efficiently every day.
Many municipal utilities face challenges managing billing and customer communication spread across disparate manual systems. Muni-Link resolves these issues by connecting billing, service orders, customer accounts, and notifications into a secure, cloud-based platform. This enables teams to handle daily operations from a single interface.
Our customer information system centralizes all relevant customer details, usage history, service management, payments, delinquency tracking, notifications, and service order dispatching. Users can quickly respond to customer queries without toggling between systems, increasing service responsiveness and reducing call handling times.
Our intuitive interface guides users through every billing step, readings, estimates, reports, calculations, and printing, all on a single page. The software flags irregular usage for review before any bills are finalized and sent, helping save time and improve billing accuracy. With this automation, municipalities enhance customer trust and engagement while reducing resource expenditure.
Easily dispatch and track service orders with Muni-Link as our software connects office teams and technicians in real time. This makes it simple to assign work, stay on schedule, and respond quickly when priorities change. Progress is visible as work happens, and updates are automatically logged on customer accounts.
Unlimited expert support is included in every subscription at no extra cost. We build lasting partnerships and deliver ongoing assistance from implementation through day-to-day use, helping customers maximize their software investment.
Utilities can simplify communication with automated notifications via phone, email, or text messages. Create custom campaigns and automate alerts for delinquency, usage anomalies, or inspections — each logged in customer accounts to maintain comprehensive communication records.
Muni-Link integrates securely with existing municipal software, including Asset Management, Accounting, Geographic Information Systems (GIS), and Automated Meter Reading (AMR/AMI) platforms, helping ensure seamless data flow and reducing duplicate data entry.
As a 100% cloud-based utility billing solution hosted on Amazon Web Services, Muni-Link complies with strict municipal security, reliability, and compliance standards. Automatic backups and software updates eliminate the need for internal server maintenance. Multi-factor authentication and role-based user permissions protect sensitive data and control access.
Designed and evolved with input from water utilities, Muni-Link focuses on solving the unique challenges municipalities face. Our continual software enhancement driven by customer feedback helps the platform stay aligned with industry demands and operational realities.
Water, Sewer, and Stormwater Utilities
Trash and Garbage Authorities
Municipal and Regional Governments
Flat-Rate Service Providers
Make paying bills easy with flexible electronic payment options integrated into Muni-Link. Encouraging paperless billing, these features improve on-time payments and reduce delinquencies, easing administrative workloads.
Muni-Link supports utilities in launching modern, accessible websites with built-in tools for community engagement, including information updates, meeting schedules, and customer forms, enhancing digital communication.
