Muni-Link was made for municipalities. As a utility billing software partner, we bring together the data and tools that cities, towns, and communities across North America need to serve their customers every day.
Many utilities struggle with information and customer communication spread across separate systems and manual processes. Muni-Link connects everything, from billing and service orders to customer accounts and notifications into a secure, cloud-based platform, allowing teams to manage daily operations from one place.
Our intuitive interface guides you through readings, estimates, reports, calculations, and printing all on a single page. Any irregularities get flagged for review, and bills don’t go out until everything is verified. With Muni-Link’s utility billing software, you can save time and money while enhancing utility customer engagement and trust.
Start solving customer problems faster with a centralized customer information system. From a single screen, you can view customer account details and usage history, manage services, dispatch service orders, take payments, manage delinquency, send notifications, and immediately answer customer questions without switching systems or screens. Provide better, more responsive service in fewer clicks.
Easily dispatch and track service orders with Muni-Link. Our software connects office teams and technicians in real time, making it simple to assign work, stay on schedule, and respond quickly when priorities change. Progress is visible as work happens, and updates are automatically logged on customer accounts.
Unlimited support is built into your subscription fee at no extra cost. From the moment we start working together, you get more than a utility billing software and customer information system. You get a partner.
Simplify customer communication with automated notifications delivered by phone call, email, or text. With Muni-Link, utilities can create custom notifications from an easy-to-use dashboard and utilize automated notifications for delinquent accounts, usage alerts, and inspection reminders. Every message is logged to customer accounts, giving your team a clear record of communication.
Muni-Link integrates with the software you already use, including Asset Management Systems, Accounting Systems, GIS Systems, and AMR/AMI Systems, so information flows securely back and forth, making utility management easier.
Muni-Link is a 100% cloud-based utility billing software that meets the security, reliability, and compliance needs of municipalities. Our platform runs on AWS, the most trusted cloud infrastructure available. Automatic backups and updates keep your system protected with no servers or maintenance required. Multi-factor authentication and role-based user permissions add an extra layer of protection, ensuring the right people have the right access.
Muni-Link was designed and built with insights from water utilities. We listened, learned, and shaped every feature to serve utilities’ real needs and operations, and we’ve continually adapted our software to better support them.
Water, Sewer, and Stormwater Utilities
Trash and Garbage Authorities
Municipal and Regional Governments
Flat-Rate Service Providers
Make paying bills effortless for customers with flexible electronic payment options. Muni-Link’s payment integrations help drive paperless billing, improve on-time payments, and reduce delinquencies.
Give your community a modern, accessible place to get information, submit requests, and stay informed. WebPresence helps utilities launch and maintain user-friendly websites with built-in tools for updates, meetings, and customer forms.
