The Customer Notifications feature is a premium add-on to the Muni-Link platform. Contact our team for a demo and details on pricing.
With Muni-Link, you can create, launch, and track customer notifications from a single dashboard with flexible delivery methods and auto-personalized messages.
Manage all notifications from one screen, ensuring clear and consistent communication with your utility’s customers.
Filter by street, route, billing group, or other custom criteria with flexible options to import customer accounts from your GIS system or other data sources.
Automatically send notifications via phone, text, or email based on customer preferences.
Send notifications immediately or schedule for later. View delivery results in real-time and access a complete notification history on every account for full visibility.
During implementation, we will setup pre-built templates for common notification types with built-in variables that auto-populate customer details.
Notifications for delinquent accounts can be automatically generated from the billing dashboard.
You can create and launch notifications in minutes with an intuitive workflow designed for water and sewer utilities.
Choose from pre-built templates or create custom notifications that meet your specific needs
Create a list of customer accounts to receive your notification, filtering by location, billing group, or uploading a GIS-based list
Customize messages for each delivery method with flexible automatic and manual options
Send notifications immediately or schedule for a future date for your convenience
Track delivery status and monitor results in real time for peace of mind
The Customer Notifications feature is a premium add-on to the Muni-Link platform. Contact our team for a demo and details on pricing.
You can launch new notifications in a few clicks from the Customer Notifications Dashboard. Simply select your notification type, filter or import your customer list, customize the message using pre-built templates, and schedule the campaign. Notifications can also be sent from the billing dashboard for delinquent accounts.
Muni-Link notifications can be delivered via automated phone calls, text messages, or emails based on customer preferences. You can also choose where messages are sent (service addresses, billing addresses, etc.).
As a utility or municipality, you are required to provide timely service and infrastructure alerts to customers. Muni-Link empowers utility teams to provide proactive, reliable customer communication from one place, helping improve customer service and engagement while building trust.
Yes, you can import customer lists and account numbers from your utility’s GIS application into Muni-Link. Learn more about supported integrations.
All notifications are automatically recorded on the connected customer account. This makes it easy for your team to view notification history when responding to customer inquiries. You can also view how many notifications were successfully delivered on the Customer Notifications dashboard.