Modern Payment Solutions for Municipalities

Through powerful integrations with payment partners, Muni-Link’s billing system empowers you to manage utility billing seamlessly, driving customers towards e-billing and reducing unnecessary expenses like postage and manual processing.

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Simplify and Streamline Payment Management

Securely integrated with Muni-Link’s utility billing platform, our payment partners can help you transition to a paperless process that saves time, reduces errors, and lowers costs.

Accept Flexible Payment Methods

Offer customers flexible payment options, including Venmo, Google Pay, PayPal, credit cards, autopay, and text-to-pay through an integration with our payment partner Invoice Cloud.

Enable Automated Payments

Empower customers to set up autopay and e-billing, reducing late payments and delinquencies.

Reduce Costs

Eliminate postage costs, reduce truck rolls, and minimize write-offs with more customers utilizing autopay and e-billing.

Offer an Online Customer Portal

Give customers a secure portal to pay bills, view current and historical usage, enroll in autopay and e-billing, and manage multiple accounts all in one place.

Send Payment Reminders

Automated notifications and payment reminders help reduce delinquencies and keep customers informed about their billing status.

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Reduce Costs and Improve Your Customer Experience

  • Save time and reduce errors with payments that flow directly into your billing system.
  • Help customers pay on time with automated reminders and flexible payment options.
  • Lower postage costs, reduce truck rolls, and minimize write-offs while strengthening your meter-to-cash cycle.
  • Boost customer satisfaction with multiple ways to pay — online, autopay, mobile apps, text-to-pay, in person, or by mail.
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FAQs

If your utility is not currently using one of Muni-Link’s integrated partners — Invoice Cloud, Paystar, Global Payments, or Autoagent — you would need to transition with our team’s help. We can provide targeted recommendations based on your utility’s needs.

Muni-Link does not charge an additional fee for the payment management integration.

When customers make payments, the data flows securely to the payment provider and automatically updates in Muni-Link with no manual entry needed. Payment partners handle all customer payment data securely and in compliance with industry standards.

Ready to Modernize Your Utility’s Payment Process?