A Customer Information System (CIS) for utilities is a software platform that centralizes, manages, and stores their customer data to help improve customer service and improve operations for utility teams.
Account Central is a complete customer information system at the core of Muni-Link’s utility billing software. It was built specifically for water utilities and brings together all customer information into one secure, easy-to-use dashboard.
From a single screen, your team can view account details, usage history, service orders, and notifications. This makes it easy to quickly respond to customer questions, resolve issues, dispatch work orders, and deliver exceptional service.
Account Central is your all-in-one hub for managing customer accounts. It gives you a complete view of a customer’s account on a single dashboard:
Review usage and meter readings for water, sewer, and stormwater
View all service orders, past or present, associated with a customer account
View past alerts and communications and make updates to their account
View logs, notes, and past interactions
When a customer reaches out with a question or issue, everything you need to help them is in one place.
Simply access Account Central when you login to Muni-Link
Search for the customer’s account to get a complete view of everything on one dashboard
View balances, account history, current and past service orders, active services, usage details, payment plans and methods, notifications, and notes
Answer questions, manage services, set up payment plans, or dispatch service orders all in Account Central
Resolve issues faster with the information you need at your fingertips
A Customer Information System (CIS) for utilities is a software platform that centralizes, manages, and stores their customer data to help improve customer service and improve operations for utility teams.
Muni-Link’s CIS utility billing software provides a complete view of all customer account information on a single screen, empowering utility teams to resolve issues quickly and efficiently.
Yes, Muni-Link uses the highest level of cloud security to protect your customers’ data.
Multi-factor authentication and role-based user permissions ensure only authorized staff can access information. Payment data is handled separately by compliant payment partners.
Account Central is the customer information system built into Muni-Link’s utility billing software. It serves as a central hub for managing customer accounts with all relevant information in one secure place, making it easy for utility teams to resolve issues quickly.