With a major hurricane approaching, the City of New Smyrna Beach faced a serious challenge: their outdated, unsupported in-house website could not reliably communicate outages or emergency alerts. There was no easy way to update information in real time. The city needed a modern, secure platform immediately to be able to communicate with their 27,000 water and electric customers during the storm.
After seeing a demo of Muni-Link WebPresence, the team made the decision to move forward. The Muni-Link team designed and launched a fully hosted site in just 48 hours. Ahead of landfall, the city had a live, secure platform ready to communicate outages, instructions, and updates to residents.
“Their response time is incredible. Honestly, I can’t isolate one favorite feature — it all just works.”
Ellen Fisher, Communications Coordinator
During the storm and throughout recovery, their municipal website became a reliable communications hub. The team received thorough training and began managing updates in-house following the storm. What started as an emergency response evolved into a long-term upgrade enhancing how the city engages and communicates with its customers.
