Multiple tiers, seasonal variations in pricing, and differing rates for commercial and residential customers may cause a water or sewer utility to face billing errors or customer confusion.
Water and sewer utilities need reliable water billing software to increase efficiency, improve accuracy, and protect customer data. Muni-Link is a cloud-based utility CIS that automates billing workflows, supports complex rates, and provides secure online payments and a customer portal.
Run accurate billing in hours, not days, with automated workflows, complex rate support, and secure online payments in one utility CIS. Built with input from water and sewer utility design partners. Unlimited live support included.
Muni-Link supports the billing logic utilities actually use – tiered and seasonal rates, sewer calculations, minimum charges, adjustments, notices, delinquency workflows, and reporting – so your team can process billing runs faster with fewer errors.
Tiered, seasonal, and residential/commercial rate structures
Sewer billing logic, minimum charges, adjustments, and misc. charges
Guided billing runs with review/verification before bills go out
Customer portal & secure online payments to reduce calls and delinquencies
Cloud security, automatic backups, and continuous updates (no servers)
Unlimited live support specialists (built-in)
Integrates With the Systems You Already Use
The Muni-Link Billing module was designed with the help from 4 different water and sewer utilities to fill a void in the marketplace for a state-of-the-art billing solution. We’re constantly adding new features and functionality; all of which has been suggested by our customers based on their ongoing needs.
There are a few ways our utility billing software can enhance water billing processes:
The system includes built-in workflows to reduce time spent on payment receipts, billing runs and other processes.
Learn MoreGet access to a live customer support specialist whenever you need assistance.
Learn MoreOur cloud-based solution provides robust security and compliance through encryption and other added protections.
We developed this system with input from municipal authorities. Our software includes a table for miscellaneous charges to customize bills as needed.
Billing processes for utilities can be complex and time-intensive, with many details to track and manage. Water and sewer utilities face several challenges regarding billing, including:
Multiple tiers, seasonal variations in pricing, and differing rates for commercial and residential customers may cause a water or sewer utility to face billing errors or customer confusion.
Manual systems or outdated technologies can make billing more difficult. This difficulty can make security more complex and increase the time spent on billing tasks.
Water utilities serve a large customer base, which makes billing a time-consuming and resource-intensive process without the proper software.
The billing process interconnects with other systems, like customer communication and notifications. Utilities need a software system that can link these together.
Office Manager, Hanover Township Sewer Authority, PA
Assistant Treasurer, East Petersburg Borough