Utility Billing Archives

Why Most Customer Portals Fail — and How to Achieve Near-100% Adoption

Muni-Link

March 12, 2026

Many cities and towns invest heavily in customer portals, only to discover that nobody uses them. It’s an understandably frustrating …

A Guide to Changing Utility Billing Regulations by State

Muni-Link

January 15, 2026

Legislation on how utilities are delivered and paid for often changes. Whether it’s to meet new environmental goals or to …

Utility Billing Trends

Muni-Link

January 14, 2026

In 2025, municipal billing is no longer as simple as sending on-time invoices, resolving payment issues and answering consumer questions. …

Navigating the Challenges of Utility Billing: Common Pitfalls and Solutions

Muni-Link

October 13, 2025

Utility billing challenges range from customer dissatisfaction to cybersecurity issues. If left unchecked, they can cost your business long-term and …

How Automation Is Revolutionizing Utility Billing for Local Governments

Muni-Link

October 13, 2025

Local governments and municipalities that are responsible for delivering services, such as sewer, water and gas, to residents may encounter …

Why You Need to Move Your Utility Billing System to the Cloud

Muni-Link

December 12, 2024

Today, many software services are migrating to the cloud to take advantage of improved efficiencies, streamlined operations and cost-cutting. By …

Local Government Communication Strategies

Muni-Link

December 5, 2024

Citizens in your municipality diligently open one piece of mail each month: their utility bill. This is your most frequent, …

Why Your Municipality Needs a Website

Muni-Link

September 11, 2024

Municipal website development is no longer a nice-to-have for local governments, it’s a public service. A modern municipal website helps …

An Introduction to Municipal Billing Software

Muni-Link

June 24, 2024

Municipalities offer many services to their citizens, but delivering these services can be complex. Dedicated software simplifies it with an …

An Introduction to Water and Sewer Billing

Muni-Link

April 29, 2024

Water and sewer services are essential, but billing them accurately requires clean customer data, reliable meter readings, and a system …

Utility Billing

Why Most Customer Portals Fail — and How to Achieve Near-100% Adoption

A Guide to Changing Utility Billing Regulations by State

Utility Billing Trends

Navigating the Challenges of Utility Billing: Common Pitfalls and Solutions

How Automation Is Revolutionizing Utility Billing for Local Governments

Why You Need to Move Your Utility Billing System to the Cloud

Local Government Communication Strategies

Why Your Municipality Needs a Website

An Introduction to Municipal Billing Software

An Introduction to Water and Sewer Billing

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