Most implementations can be completed in four to six months, depending on the size and complexity of your utility. Your dedicated implementation lead will build a detailed project plan during kickoff, so you have a clear timeline from the start.
Every Muni-Link customer is guided through a smooth and structured implementation process with a dedicated point of contact. Our Implementation Team establishes a clear project plan from the start, so you know what to expect and when to expect it. From data conversion and integrations to training and post-launch support, we configure the system to serve your operations and workflows. Our team carefully migrates your data and works alongside your staff to ensure everything is accurate, tested, and ready for launch, allowing you to move forward with confidence.
During implementation, we work with you to deliver a system flexible enough to meet your utility’s needs today and in the future.
When you become a Muni-Link customer, you are assigned a dedicated implementation lead who will manage your project with a clear plan, milestones, and communication.
Through focused discovery sessions, we learn how your utility operates and configure the system to align with your day-to-day processes.
As part of implementation, we provide role-based training, so each team member is equipped to utilize the software before launch.
Most implementations can be completed in four to six months, depending on the size and complexity of your utility. Your dedicated implementation lead will build a detailed project plan during kickoff, so you have a clear timeline from the start.
For information on Muni-Link’s nine steps to a seamless transition, view our implementation guide.
Standard implementation includes migration of up to 3 years of transactional data. You will have the opportunity to review everything before go-live to confirm its accuracy and completeness.
You will have a primary point of contact throughout the entire implementation process. This team member will conduct discovery sessions, oversee data migration, and lead training, staying engaged through your first full billing cycle and support handoff. This approach ensures continuity and a better customer experience.
Your implementation lead supports you through the first full business cycle, then facilitates a seamless handoff to our Customer Support Team. You will have unlimited access to ongoing support by phone, chat, and email at no additional cost.
Muni-Link supports all meters, and during implementation, our team ensures compatibility with your current infrastructure.
Our Implementation Team provides role-based and featured-focused training sessions, so each staff member is equipped with the know-how to accomplish the tasks that are relevant to them before go-live.
Yes, Muni-Link provides webinars, notifications, and release notes for any major system updates, ensuring our customers are fully informed to get the best value from the software.
Assistant Treasurer, East Petersburg Borough
Utilities Director, City of London, OH
