All billing and utility website customers receive unlimited access to our support team at no extra cost.
Every Muni-Link customer receives unlimited support. From billing questions and notifications to system updates and troubleshooting, we are ready to assist you. You can reach us by phone, chat, or email and expect a quick response from a trained specialist who can login to your account and guide you step-by-step to a solution. If an issue requires deeper technical expertise, we escalate it directly to our software engineers for targeted assistance. With Muni-Link, you gain a long-term partner committed to your success.
Forever Support is included for all billing and utility website customers at no extra cost and is available during Eastern Time business hours.
Get help the way you prefer with phone, chat, and email options. Most chats receive a response within 20–30 seconds, and 98% of calls are answered within the first few rings.
Our software is always improving, and every update comes with training and guidance, so your team can make the most of new features.
Our support team works from our central Pennsylvania headquarters, providing faster answers and better coordination.
All billing and utility website customers receive unlimited access to our support team at no extra cost.
You can reach us via live chat, phone, or email.
Most live chats are answered within 20–30 seconds, and 98% of phone calls are answered within the first few rings. Emails are responded to as quickly as possible, including during off-hours.
Our support team is available 9am-5pm EST with an after-hours answering service for urgent issues.
No. When you contact us, our trained specialists can login to your account directly and guide you step-by-step to a solution.
Our support team escalates any complex or technical issues to our software engineers for targeted account assistance.
Yes, every software update includes training, guidance, and webinars so your team can take full advantage of new features.
Our Customer Support Team works in our central Pennsylvania headquarters, providing quick, coordinated assistance.
Office Manager, Hanover Township Sewer Authority, PA
Utilities Commission City of New Smyrna Beach
