Utility Billing Software Implementation Guide

Meet your Muni-Link team, align on goals, and define project milestones with clear roles, responsibilities, and schedules.

Participate in focused meetings with your implementation lead, so we can learn the specifics of your day-to-day operations and customize the system around your workflow.

Work with us to enter core data for users, services, billing rates, and general ledger accounts into the Muni-Link billing system.

We handle the technical details, carefully mapping and migrating your existing data field-by-field. Once the conversion is complete, you have the opportunity to review the information to confirm everything is accurate and properly organized.

Receive in-depth training targeted to specific roles and features, so that your team is fully confident in using the software.

Complete a final review of your data, forms, and processes to ensure everything is accurate for launch.

Conduct your last legacy billing run, and we will schedule a go-live date to give you maximum runway for the next cycle. During launch, data is converted, balances reconciled, and you can begin working in the live system.

Be supported by your implementation lead through the first full business cycle, working through any questions or issues as you use the software.

As you transition out of implementation, your implementation lead will facilitate a
seamless handoff with our Customer Support Team. You’ll have unlimited access to their support by phone, email, or chat.