Muni-Link is a cloud-based municipal billing system designed for cities, boroughs, and townships that bill for water, sewer, refuse, and more. Automate billing runs, apply complex rates accurately, accept secure online payments, and reduce manual work with a modern customer portal and notifications.
Seamless Integration
Many municipalities and local governments rely on outdated systems, impacting billing speed, accuracy, and security. Manual processes lead to delays, customer dissatisfaction, and increased support needs. Turn billing into citizen engagement. Don’t just send a bill. Send a text alert, a leak notification, and a usage graph. Reduce office foot traffic by 40%.
High bill volumes can also cause errors and delays in invoice delivery. Municipalities need a secure system to protect customer data and maintain regulatory compliance. Muni-Link addresses these challenges.
Automate utility billing for water, sewer, refuse, and more with accurate complex rates, online payments, customer self-service, and built-in communication tools in one secure platform.
Legacy systems and manual processes slow billing runs, increase adjustments, and drive more customer calls and walk-ins. Muni-Link helps local government teams process billing faster, improve accuracy, and give residents modern self-service options without adding IT overhead.
A municipal billing system should protect revenue, reduce delinquency, and make it easier for staff to serve residents. With Muni-Link, you can:
The system includes built-in workflows to reduce time spent on payment receipts, billing runs and other processes.
Get access to a live customer support specialist whenever you need assistance.
Municipal-grade security and disaster recovery
We developed this system with input from municipal authorities. Our software includes a table for miscellaneous charges to customize bills as needed.
Muni-Link was shaped with municipal feedback and is continuously improved based on customer needs. When questions come up, you can reach a live support specialist without extra fees or complicated support tiers. Protect customer data with cloud-based security controls, permissioning, and reliable infrastructure. Plus automatic backups and disaster recovery.
Billing doesn’t live in a vacuum. Muni-Link brings together the tools municipal teams use every day:
Assistant Treasurer, East Petersburg Borough
Utilities Director, City of London, OH
