The Muni-Link Customer Portal is a secure, web-based platform where your water and sewer customers can manage their accounts in one convenient place. From paying bills and tracking usage to enrolling in autopay, everything they need is easily accessible online. White-labeled with your utility’s branding, the Muni-Link portal serves as a seamless extension of your website.
With a clean, intuitive interface, customers can view usage, make payments, and track account updates in seconds. Customers can create an account in just a few steps and enjoy secure, anytime access to their information.
Customers can quickly find answers about bills and usage on the portal, helping reduce call volume for your utility team.
Muni-Link’s customer portal is white-labeled with your utility’s logo and a custom URL, ensuring a professional, branded experience.
The customer portal is included in the Muni-Link subscription at no additional cost. Our team handles setup during implementation and provides ongoing support after go-live.
For customers of Neptune Technology Group, additional features are available through integration with Neptune My360, including real-time usage data and consumption alerts.
