When Altoona Water Authority (AWA) began experiencing operating system compatibility issues with their in-house billing software, the risk was clear: the system that had served them well would soon become unusable. They needed a reliable, future-proof solution to serve their 23,000 water and sewer customers.
AWA was invited to become a design partner on the first generation of Muni-Link’s web-based utility billing platform. This collaboration would help shape the future of utility billing. AWA provided direct input throughout the design process, working closely with the Muni-Link team to translate real-world billing challenges into practical, intuitive solutions. The result was a platform built with a deep understanding of how utility teams work together. AWA became the first of Muni-Link’s utility design partners to go live.
“Being a Muni-Link customer positions us moving forward to be nearly worry-free about our systems. No worry about whether the software is compatible with our OS, no worry about upgrades, no worry about backup for our systems or data and no worry about losing our network connection. I have peace of mind moving to this type of solution…it’s instrumental in taking us into the future.”
Ron Becher, Billing and Collections Supervisor
Today, AWA seamlessly manages billing and customer communications. With a secure system that automatically updates and reduces IT maintenance, they can focus on serving their community instead of managing technical details. For AWA, the transition to cloud-based billing was a strategic path to long-term stability and peace of mind.
