Water and sewer utilities need reliable water billing software to increase efficiency, improve accuracy, and protect customer data. Muni-Link is a cloud-based utility CIS that automates billing workflows, supports complex rates, and provides secure online payments.
Run accurate billing in hours, not days, with automated workflows, complex rate support, and secure online payments in one utility CIS. Built with input from water and sewer utility design partners. Unlimited live support included.
Talk to a water billing expert today
Real-World Billing Logic
Muni-Link supports the billing logic utilities actually use — tiered and seasonal rates, sewer calculations, minimum charges, adjustments, notices, delinquency workflows, and reporting — so your team can process billing runs faster with fewer errors.
Tiered, seasonal, and residential/commercial rate structures
Sewer billing logic, minimum charges, adjustments, and misc. charges
Guided billing runs with review/verification before bills go out
Customer portal & secure online payments to reduce calls and delinquencies
Cloud security, automatic backups, and continuous updates (no servers)
Unlimited live support specialists included
About Our Software
The Muni-Link Billing module was designed with input from 4 different water and sewer utilities to fill a void in the marketplace for a state-of-the-art billing solution. There are a few ways our utility billing software can enhance water billing processes:
The system includes built-in workflows to reduce time spent on payment receipts, billing runs, and other processes.
Get access to a live customer support specialist whenever you need assistance — no extra fees, no tiers.
Our cloud-based solution provides robust security and compliance through encryption and other added protections.
We developed this system with input from municipal authorities. Our software includes a table for miscellaneous charges to customize bills as needed.
Water Utility Management
Billing processes for utilities can be complex and time-intensive, with many details to track and manage. Water and sewer utilities face several challenges regarding billing, including:
Multiple tiers, seasonal variations in pricing, and differing rates for commercial and residential customers may cause billing errors or customer confusion.
Manual systems or outdated technologies can make billing more difficult, increasing security complexity and the time spent on billing tasks.
Water utilities serve a large customer base, which makes billing a time-consuming and resource-intensive process without the proper software.
The billing process interconnects with other systems, like customer communication and notifications. Utilities need a software system that can link these together.
“Our billing went from 5 days (yes days!) to 2 hours. It otherwise saves us so much time over our previous billing system. It is the best move we could ever have made.”
Office Manager — Hanover Township Sewer Authority, PA
“This is a great billing software to use. It is very user-friendly and easy to learn. The program is very affordable and is an excellent value. It reduces time, workload and stress.”
Muni-Link Customer
