Muni-Link is a cloud-based utility billing platform and customer information system (CIS) designed for municipalities and utility providers. Our platform simplifies account management, automates billing runs and notices, and supports secure online payments to improve collections.
If you’re replacing legacy software, Muni-Link helps reduce billing errors and manual entry while giving staff a single system to manage rates, fees, customer history, and reporting.
Book a demo with the team today
Cloud CIS & Billing
Replace legacy utility billing software with a secure cloud platform that automates billing runs, streamlines account management, supports complex rates/fees, and enables online payments to improve collections. Stop fighting billing hours, manual entry, and disconnected systems.
Guided, step-by-step billing runs with smart automation. Irregularities get flagged for review and bills don’t go out until everything is verified.
Tiered rates, seasonal pricing, minimums, fees, penalties, and miscellaneous charges — handled accurately for water, sewer, refuse, and more.
Flexible e-payment options that drive paperless billing, improve on-time payments, and reduce delinquencies through trusted payment partners.
Complete billing history, rate history, and reporting in one system. No more chasing records across departments or spreadsheets.
Account Central
Account Central gives staff a single place to view account details and history, take payments, manage notices, and handle issues quickly. Without switching tools or chasing records across departments.
Our system allows you to process billing runs from anywhere with an internet connection, saving you time and increasing efficiency.
Multi-Service Billing
Manage multiple utility types with flexible rates, fees, and reporting while giving customers a modern way to view bills and pay online.
Tiered, seasonal, and residential/commercial rate structures with meter integration.
Sewer billing logic, minimum charges, and adjustments handled accurately.
Refuse billing combined with water and sewer in a single billing run.
Stormwater and other service types managed under one unified platform.
Seamless Integrations
A billing platform is only valuable if it connects to the systems you already use. Muni-Link integrates with common meter and municipal systems to reduce duplicate entry and simplify meter-to-cash workflows.
Meter data integrations — eliminate manual uploads and reduce reconciliation work
Online payments & customer self-service portal
Notices/notifications and communication tracking
Service orders for field team coordination
Asset Management Systems integration
GIS and accounting system connections
100% Cloud-Based
Muni-Link meets the security, reliability, and compliance needs of municipalities. Our platform runs on AWS, the most trusted cloud infrastructure available.
“I honestly can’t think of one thing that Muni-Link could have done better… We look forward to our future with Muni-Link and all the exciting features the program has to offer.”
Muni-Link Customer
“Our billing went from 5 days (yes days!) to 2 hours. It otherwise saves us so much time over our previous billing system. It is the best move we could ever have made.”
Office Manager — Hanover Township Sewer Authority, PA
