Support

Muni-Link SupportOnce you decide to switch to Muni-Link, the entire team will be available to you throughout the process. Our Customer Service Coordinator will contact you to tell you exactly what you can expect. First, we'll send out an implementation specialist who will get to know everything about your day to day operations and billing processes. We'll take care of the conversion process behind the scenes so that you won't even notice that it's happening. Our Customer Services Staff will train you and even process billing runs with you. You will be a Muni-Link expert by the time you are ready to go live with your new software! Plus, if you have a question, you will talk to a LIVE customer service expert every time.

We pride ourselves on excellence in customer service, and we have three full-time personnel dedicated to providing our customers support during business hours. Currently, over 93% of all incoming calls for Muni-Link support are answered live at the time of the call. Any calls that go to voice mail are returned within one business hour or LESS! We also offer email support and return emails within one or two hours; often even sooner. If you have a question or need support, we have you covered. And all of this is included with your low monthly subscription fee.

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Big or Small, our customers love us.

"I was very scared.  I had a lot of pressure on me because I was short staffed.  I was truly frantic.  However, it was the most painless process ever! There was Muni-Link staff right here with me during the conversion.  Information was forwarded to me well ahead of time, and I felt well trained when we went live."
~Tracey Bechtel, Administrative Assistant/Billing, Lower Swatara Township
"Muni-Link has been like a Godsend to me.  I don’t know what I would have done if you hadn’t come along and saved me from my old software!  My billing run process has easily been cut in half."
~Tracey Bechtel, Administrative Assistant/Billing

Contact

Link Computer Corporation
140 Stadium Drive
Bellwood, PA 16617
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