Once you decide to switch to Muni-Link, the entire team will be available to you throughout the process. Our Customer Service Coordinator will contact you to tell you exactly what you can expect. First, we’ll send out an implementation specialist who will get to know everything about your day to day operations and billing processes. We’ll take care of the conversion process behind the scenes so that you won’t even notice that it’s happening. Our Customer Services Staff will train you and even process billing runs with you. You will be a Muni-Link expert by the time you are ready to go live with your new software! Plus, if you have a question, you will talk to a LIVE customer service expert every time.
We pride ourselves on excellence in customer service, and we have three full-time personnel dedicated to providing our customers support during business hours. Currently, over 93% of all incoming calls for Muni-Link support are answered live at the time of the call. Any calls that go to voice mail are returned within one business hour or LESS! We also offer email support and return emails within one or two hours; often even sooner. If you have a question or need support, we have you covered. And all of this is included with your low monthly subscription fee.
