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Assess customer needs to direct and prioritize product development.
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Establish a development calendar and track progress and deadlines.
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Assign and prioritize development tasks and projects.
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Consider and identify points of integration with ML billing that create customer value
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Ensure the product development and enhancements consider ease of use.
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Establish a customer “Beta” set to test/try new development
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Oversee customer support for WebPresence
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Ensure all customers receive timely support and resolution
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Track all support issues via a ticketing system
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Address all customer support escalations
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Offer a quarterly webinar to update customers regarding fixes and/or enhancements.
- Include training on key features as a “value-add”
- Create, direct and execute marketing campaigns and processes to support and drive
sales.
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Develop marketing materials and handouts.
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Create and update web site content for WebPresence.
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Attend trade shows or industry meetings to promote WebPresence or to gain industry
insight -
Engage with sales prospects as needed to address concerns or to explain the value of
WebPresence -
Perform customer demonstrations on a regular basis.
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Maintain all outlines, diagrams and documentation necessary to support the software.
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Create simple user tips and instructions, as needed.
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Evaluate and manage any integrations or partnerships that can drive WebPresence
sales. -
Support the overall Muni-Link product strategy with staff and customers
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Manage development, marketing and support staff including hiring and performance
reviews.
