Muni Link

Cloud Software Trainer

Bellwood, PA

There is a full time opening for a Cloud Software Trainer. Please submit an application if you have the skills needed for this position.

Design and deliver professional training and training materials for Muni-Link customers. Facilitate and coordinate with the Support Manager and Customer Support Analyst to  develop schedules and pricing in order to grow a training profit center. This role will maintain and grow customer satisfaction by delivering relevant, impactful training and by establishing high-quality standards.

  • Design and document training deliverables.
  • Deliver training sessions directly to Muni-Link customers.
  • Create monthly and quarterly training schedules.
  • Coordinate registration and student tracking for published courses
  • Offer all students the opportunity to complete a customer satisfaction survey after every
    course.
  • Remain current with ML software features by attending demos, sprint planning and
    release meetings.
  • Perform customer training for new customers as a backup for Implementers, only as
    needed.
  • Perform monthly update webinars as a back up for the Customer Support Analyst as
    needed.
  • Perform webinars for paid training sessions
  • Maintain all outlines, presentations and other diagrams used in the training sessions.
  • Provide feedback to the support team regarding customer issues or information gained
    during training sessions.
  • Coordinate with the support team to identify topics frequently addressed with customers
    to guide course content.
  • Assist in researching and implementing scheduling tools/apps to make it simple for
    customers.
  • Document training session attendance and submit necessary information to accounting
    for billing purposes.
  • Experience with software training or corporate-level training
  • Professional poise and presentation skills
  • Proficient with office automation and presentation software
  • A technical mindset with attention to detail
  • Ability to travel for up to one week for on-site trainings
  • Experience delivering high-quality “remote” training
  • Solid understanding of cloud principles
  • Excellent teamwork skills

Preferred:

  • Experience with cloud-based software
  • Experience with Atlassian tools (or similar tools)
  • Excellent Benefit Package including
  • Health/Dental/Vision/Life Insurance
  • Company matched 401(k) plan
  • Vacation and Sick Time
  • Paid Holidays