Support

Muni-Link SupportOnce you decide to switch to Muni-Link, the entire team will be available to you throughout the process. Our Customer Service Coordinator will contact you to tell you exactly what you can expect. First, we'll send out an implementation specialist who will get to know everything about your day to day operations and billing processes. We'll take care of the conversion process behind the scenes so that you won't even notice that it's happening. Our Customer Services Staff will train you and even process billing runs with you. You will be a Muni-Link expert by the time you are ready to go live with your new software! Plus, if you have a question, you will talk to a LIVE customer service expert every time.

We pride ourselves on excellence in customer service, and we have three full-time personnel dedicated to providing our customers support during business hours. Currently, over 93% of all incoming calls for Muni-Link support are answered live at the time of the call. Any calls that go to voice mail are returned within one business hour or LESS! We also offer email support and return emails within one or two hours; often even sooner. If you have a question or need support, we have you covered. And all of this is included with your low monthly subscription fee.

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Big or Small, our customers love us.

"Customer support is the best. I get someone every time and always helpful. I don't know how they could get any better. Even for a very small authority, Muni-Link was budget friendly and gave me a level of program that I never thought we could afford. I have never had any regrets on choosing Muni-Link."
~Donna Martin, Windsor Borough
"Wow!  We have to have this software.  This is a program that will grow with us.  I don’t feel like we’re just getting a software package and then we’re never going to hear from them again."
~Tracey Bechtel, Administrative Assistant/Billing

Contact

Link Computer Corporation
140 Stadium Drive
Bellwood, PA 16617
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888-750-5465
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